FAQ
How much does Pop-Up Child Care service cost?
Our solutions are customized for every event and company. To get a quote submit a ‘Request to Book’.
What are the hours you provide care? How long can a child be in the Pop-up?
Our Pop-Up Child Care service is available 7 days a week, during daytime hours, depending on staff availability and event needs.
If care is needed for a full-day event, a break with a parent or guardian is required before the child can return to the child care space.
How far in advance should we book Pop-Up Child Care for our event?
We recommend submitting your request at least 4–6 weeks in advance to ensure availability and allow enough time for proper coordination and staffing. However, we require a minimum of 48 hours’ notice for all bookings.
What is the minimum and maximum number of children you can accommodate?
We are flexible and can provide care even if there is only one child in attendance.
The maximum number of children we can accommodate depends on staffing availability, space at the event venue, and child-to-staff ratios.
Please contact us with your estimated number of children, and we will assess and confirm what is possible for your event.
Do you provide support for children with special needs?
We strive to create an inclusive environment for all children. If your child requires additional support, please let us know in advance so we can plan accordingly.
What types of activities are provided during Pop-Up Child Care?
Our programming includes age-appropriate, play-based activities such as arts and crafts, storytelling, free play, and guided social-emotional learning activities that help children build self-awareness, empathy, and positive relationships. We aim to create a safe, engaging, and enriching environment for children while their caregivers participate in the event.
What should parents bring for their children?
To help us provide a safe and smooth experience, we kindly ask that parents bring the following items:
- Nut-free snacks and a labeled water bottle
- Diapers, wipes, and a change of clothes (if applicable)
Before drop-off:
- Please change your child’s diaper and/or accompany them to the toilet as needed.
- Ensure your child’s hands are washed before entering the child care area.
What kind of qualifications do the child care staff have? How is safety ensured during Pop-Up Child Care sessions?
Our experienced team includes certified Early Childhood Educators, Assistants, and Responsible Adult (RA) certified staff– all of whom are trained in First Aid, and have completed criminal record checks. We maintain low child-to-staff ratios and follow strict safety protocols, including check-in/check-out procedures.
What are the parents’ responsibilities while their children are in care with Pop-up Child Care?
The parents must stay in the same building as the children. Parents must provide their child with a break every 4 hours. If a child is in need of toileting/diaper change or medical attention, a parent may be asked to assist our staff.
What happens if my child becomes upset or refuses to stay?
If a child is distressed and unable to be comforted, we will contact the parent or guardian immediately. Our staff are experienced in managing separation anxiety, but we always prioritize the child’s well-being.
Do you provide language support for children who don’t speak English?
We aim to reflect the diversity of the communities we serve. While English is the primary language used, all of our staff speak additional languages. Let us know if language support is needed, and we’ll try to match appropriately.
